This Privacy Policy applies to Polo App – Gay Dating ("Polo") operated by Primetrace Technologies Private Limited ("Primetrace", "Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you access or use the Polo mobile application and related services collectively referred to as the "Application" or "Platform".
We collect and process personal data based on your consent provided through the in-app consent flow (for example, when you click "Continue" after reviewing this Privacy Policy), and you may withdraw consent at any time by writing to us. Withdrawal will stop processing for the related purpose; some features may stop working. Also, by installing, accessing, or using the Platform, you continue to consent to the collection and processing of your personal data in the manner described in this Privacy Policy. If you do not agree with this Policy, you should not use the Platform.
We collect information that you provide directly to us as well as information that is automatically collected when you download, access, or use the Platform which is collected to provide, maintain, improve, and secure the Services, to personalize your experience, and to comply with applicable laws.
When you create an account or use the Platform, you may provide certain personal information, including:
- Phone number: for login, verification, and account management
- Display name / profile name: to create and show your profile
- Date of Birth: to verify eligibility and provide appropriate matches
- Preferences or interests: to personalize recommendations
- Place to meet, bio, and profile details: to display your profile to other users
- Height, weight, and other optional profile information: to enhance your profile (optional)
- Photos, messages, and content you upload: to enable interaction with other users
- Contact details (if provided) for communication, support, or account recovery
We seek your permission before enabling features such as audio calls, video calls, voice notes, and location sharing. We may collect information that you voluntarily provide when you use these features.
You may choose not to provide certain optional information, but some features of the Platform may not function properly without required details.
We may collect location information from your device in order to provide location-based features of the Platform. Approximate location such as city, state, and country is used to show nearby users and provide relevant recommendations. Precise location is only collected if the user enables device permission settings, to improve matching, personalization, and safety features.
Location information may also be used in aggregated or anonymized form for analytics, performance monitoring, and service improvement.
- Messages and interactions within the Platform — used for safety, moderation, and service functionality
- Profile views, likes, matches, and preferences — used to provide recommendations and improve matching
- Reports, blocks, and complaints — used to maintain safety and enforce our Terms of Use
- Log data and activity records — used to detect abuse, fraud, and unauthorized access
- Verification information (if provided) — used to confirm authenticity of profiles
We may receive information from third-party service providers such as payment providers, analytics providers, cloud hosting providers, and verification services. This information is used only to operate, improve, and secure the Platform.
When you use the Platform, certain technical and usage information may be collected automatically. This may include your Internet Protocol (IP) address, device name, device model, operating system, platform type, network carrier, application usage details, pages visited, time and date of access, time spent on the Platform, and interactions such as clicks, messages, uploads, and other activities performed within the application. This information helps us maintain the functionality of the Service, prevent fraud, ensure safety, analyze trends, and improve performance.
Subject to applicable law, you may:
- Access your personal data
- Correct your personal data
- Update your profile
- Request deletion of your data
- Withdraw consent
- Contact us for information about your data
Some information can be updated directly in the app. Other requests may be made through support. You may request a summary of your personal data and a list of categories of third parties with whom it has been shared by writing to us.
Personal data collected by us is used for legitimate purposes including account creation, login, verification, providing profile and matching features, enabling communication between users, improving the performance of the Platform, detecting and preventing fraud or misuse, ensuring user safety, providing customer support, and complying with legal obligations. We may also use technical and usage data to analyze how the Platform is used so that we can improve features and maintain the reliability and security of our systems.
We do not sell personal data to third parties.
Information may be collected at different stages of your interaction with the Platform. Certain technical information may be collected automatically when the application is installed or launched. When you log in, your phone number is collected for authentication through OTP verification. During registration, you may provide profile details such as name, date of birth/age, bio, preferences, and location. While using the Platform, activity such as clicks, uploads, messages, and interactions may be recorded to ensure proper functioning of the Service, to prevent abuse, and to improve user experience. Optional information such as height, weight, or additional profile details may be provided voluntarily by the user.
User data is stored on secure internal databases and cloud infrastructure used for operating the Platform. We may also use trusted third-party service providers for analytics, authentication, security monitoring, and infrastructure support. These service providers process data only for the purpose of providing services to us and are required to follow reasonable security standards.
Data may be stored on servers located in India or in other jurisdictions where our service providers operate, subject to applicable law.
When you delete your account, your profile will no longer be visible on the Platform. Certain information may be retained for a limited period for backup, legal compliance, fraud prevention, payment processing, or dispute resolution, after which it may be deleted, anonymized, or securely archived.
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal data is restricted to authorized personnel who require such access for the purpose of operating the Platform, providing Services, or complying with legal obligations. All personnel and service providers who process personal data are subject to confidentiality obligations.
Personal data is stored on secure internal systems and cloud infrastructure protected through industry-standard safeguards. We use security controls such as role-based access restrictions, the principle of least privilege, encryption during data transmission and storage, and secure authentication mechanisms to protect user information.
Periodic security reviews, vulnerability assessments, and testing are generally conducted to identify and address potential risks. Where we use third-party service providers for hosting, analytics, or infrastructure support, such providers are required to implement reasonable security practices and process personal data only for authorized purposes.
While we take reasonable steps to safeguard personal data, no system can be completely secure. By using the Platform, you acknowledge that transmission of information over the internet may not be entirely secure, and we cannot guarantee absolute security against unauthorized access or external attacks.
We follow a layered security approach designed to prevent, detect, and respond to unauthorized access to personal data. System logs, access records, and security alerts are continuously monitored to identify unusual activity. If a personal data breach occurs, we will take reasonable steps to contain the incident, investigate the cause, and notify affected users and competent authorities as required under applicable law.
We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, enforce our Terms, and maintain the safety and integrity of the Platform. Personal data will not be retained for longer than is reasonably necessary for these purposes, except where retention is required or permitted under applicable law.
If your account remains inactive for a prolonged period, we may retain your data for a reasonable period, or such other period as required under applicable law, unless deletion is requested by you. After such period, the data may be deleted, anonymized, or securely archived, unless further retention is required for legal, security, or fraud-prevention purposes.
You may request deletion of your account and personal data at any time by contacting our support team at help@polodating.com. Upon receiving such request, we will take reasonable steps to delete your personal data, subject to any legal obligations or legitimate reasons that require us to retain certain information for a limited period.
We may retain limited information after account deletion where necessary to comply with law, resolve disputes, prevent misuse, or protect the rights, safety, and security of the Platform and its users.
You may access and update certain information directly through the application, including your name, profile details, age, bio, location, and preferences. If you need access to other personal data, or wish to correct, update, or delete your information, you may contact us through the support email provided below. We will respond to such requests within a reasonable time in accordance with applicable law.
We may share personal data only when necessary for providing the Service, complying with legal obligations, preventing fraud, or protecting the safety of users or the public. Information may be shared with service providers who assist us in operating the Platform, with law enforcement authorities when required by law, or with other parties where disclosure is necessary to enforce our Terms or protect our rights. We do not sell personal data to third parties.
We may use the information you provide to contact you from time to time with important notices, service-related updates, security alerts, or promotional communications, where permitted by law. The information collected by us is stored securely and retained only for as long as necessary to provide the Services, comply with legal obligations, prevent misuse, resolve disputes, and protect the safety and integrity of the Platform.
We collect only such information as is reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable laws.
We may use trusted third-party service providers to help us operate, maintain, and improve the Platform. These service providers may assist us with analytics, authentication, cloud hosting, payment processing, crash reporting, security monitoring, and other technical support services. These third-party providers may process limited personal data only on our behalf and only for the purpose of providing services to us. They are required to maintain appropriate confidentiality and security safeguards and are not permitted to use the information for their own independent purposes except as required by law.
The Platform may use third-party tools or services that have their own privacy policies governing how they handle data. We do not control and are not responsible for the privacy practices, content, or security of such third-party services, except to the extent required under applicable law. Your use of such services is subject to the terms and policies of the respective third party.
Where applicable, you may review the privacy policies of some third-party providers here:
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
- Amplitude
- Sendbird
- PhonePe
- Razorpay
We may also share aggregated or anonymized information with such service providers for analytics, performance monitoring, and service improvement.
We may use and share information across Primetrace-operated products and services to run, secure, improve and personalise our services, prevent misuse, comply with law, and provide a consistent user experience. This will be done as described in this Privacy Policy and as per the applicable law.
We may disclose personal data where required by law, legal process, or lawful request by authorities, or where necessary to enforce our Terms, prevent fraud, or protect the safety, rights, or security of the Platform, our users, or the public.
In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business, personal data may be transferred to the relevant third party as part of the business assets, subject to applicable law and appropriate safeguards.
We may utilize artificial intelligence ("AI"), machine learning, or automated systems to enhance the functionality, performance, and user experience of its services. These technologies may be used for purposes such as improving product features, analyzing user interactions, providing recommendations, detecting misuse, and optimizing system performance.
Where users interact with our services through AI tools, connectors, or automated systems, limited data necessary to process the user's request may be processed by such systems. Users should be aware that if they submit information through external AI platforms or third-party integrations, the processing of such information may also be subject to the privacy policies of those third-party providers.
Certain services offered through the platform may involve payments, subscriptions, or financial transactions. When users choose to make a payment through our Services, payment-related information may be processed through secure third-party payment service providers.
We do not store or process complete payment card details on our own servers unless required for operational or regulatory purposes. Payment transactions may be processed through authorized payment gateways or financial service providers who are responsible for handling sensitive payment information in accordance with their respective privacy and security standards.
We may receive limited transaction-related information from such payment providers, such as transaction status, transaction identifiers, subscription details, or billing information, for the purpose of confirming payments, providing services, maintaining records, preventing fraud, resolving disputes, and complying with applicable legal obligations.
Users are encouraged to review the privacy policies and terms of the respective payment providers used for processing transactions, as such providers may collect and process payment information according to their own policies.
You retain ownership of the content you upload, including photos, messages, and profile information. By using the Platform, you grant us permission to store, display, and process such content for the purpose of operating and improving the Service. We may retain media content shared in chats, including photos, videos, voice notes, audio recordings, images, and other files, for a limited period and may periodically delete such content in accordance with applicable legal requirements. We may remove content that violates our Terms of Use or applicable laws.
You may withdraw consent by disabling permissions (e.g., location, notification) in device settings and/or by requesting account deletion. You may also control certain permissions, such as data sharing, by writing to us.
If you wish to delete your account or request removal of your personal data, you may contact our support team at help@polodating.com. We will take reasonable steps to process such requests in accordance with applicable law, subject to any legal or security requirements that may require limited retention of certain information.
The Platform is intended only for users who are at least 18 years of age. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without proper authorization, we will take reasonable steps to delete such information and remove the account.
Polo App – Gay Dating by Primetrace Technologies is committed to maintaining a safe and respectful platform for all adult users.
We strictly prohibit and actively remove any content, communication, or behavior involving minors (under 18) or Child Sexual Abuse Material (CSAM/CSAE).
- Users must be 18 years or older to use Polo.
- Any suspected CSAE content or user behavior will be immediately suspended and reported to the relevant authorities, including the National Center for Missing and Exploited Children (NCMEC) or local cybercrime units.
- Users can report suspicious content or activity directly within the app.
We regularly review and update our safety procedures to comply with Google Play's Child Safety Standards and international child protection laws.
We may update this Privacy Policy from time to time to reflect changes in our Services or legal requirements. The updated version will be posted on the Platform, and continued use of the Service after such changes means that you accept the revised Policy.
Any grievance, complaint or concern relating to this Privacy Policy or the processing of personal data may be addressed at the contact details provided below. We will endeavour to resolve the grievance within the timeline prescribed under the applicable law.
If you are not satisfied with the resolution provided through our grievance mechanism, you may make a complaint to the appropriate authority in the manner prescribed under applicable law, after exhausting the grievance redressal process with us.
This Privacy Policy and related notices are available in English and, where required under applicable law, the notice may be provided in other languages.
Grievance Officer:
Name: Bishwajeet Kumar
Email: support@primetrace.com
Address: 3rd floor, 32/5, Ganapa Towers, Begur, Hobli, Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068, India
If you have any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal data, you may contact us at:
Email: help@polodating.com
Primetrace Technologies Private Limited
3rd floor, 32/5, Ganapa Towers, Begur, Hobli,
Hosur Rd, Roopena Agrahara, Bommanahalli,
Bengaluru, Karnataka 560068, India